Your pack shipment Packages are generally dispatched within 3 days after receipt of payment and are shipped via USPS with tracking and drop-off without signature. If you prefer delivery by USPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the destination of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect your order. Boxes are amply sized and your items are well-protected.
SHIPPING AND RETURNS
1. Petitelucette.com offers a $8.00 flat-rate shipping on all orders. Please allow 7 to 10 business days to receive your order, depending on your location.
2. If you have any specific shipping requests or need your order at any specific time, please notify Petite Lucette at firstname.lastname@example.org. Petite Lucette is more than happy to help accommodate rush orders.
RIGHT OF RETURN
1. You have the right to return products purchased from Petitelucette.com, within 14 (fourteen) days after the date of the receipt of the products purchased on Petitelucette.com
2. To cancel your order with Petitelucette.com, we invite you to contact us at email@example.com In this case, you must return the products to Petite Lucette within a period of 14 (fourteen) days following the date of receipt of the products, by consigning them to the messenger service of your choice.
3. For products return, the cost of the return is paid by the customer.
4. The right of return – besides compliance with the terms and conditions described above – shall be deemed correctly exercised once the following conditions have been fully met: a. The product(s) must not have been worn, used, altered, washed or damaged b. The label(s) must still be attached to the product(s) c. The product(s) must be returned in their original packaging (if you wish to return a kit or set, it must contain all the original components) d. Returned items must be sent back within 14 (fourteen) days after the date of receipt e. The returned items must be sent to Petite Lucette in a single delivery. Petite Lucette reserves the right not to accept products belonging to a single order returned and delivered at different times.
5. If the Right of Return is exercised in conformity with the provisions set forth in the paragraph above, Petite Lucette shall refund the sums already paid to purchase the returned products. If you need immediate exchange items, we recommend placing a new order for these items. Exchange-by-mail items only are shipped to you free of charge.
6. Petite Lucette shall refund the sums already paid for the purchase of the products and the shipping costs for the delivery of the purchased products to you only if the products are returned for reasons that may be due to Petite Lucette, as in the case where the products do not have the promised essential characteristics, have manufacturing defects, or have been erroneously delivered. In this last case, you may notify us by email at firstname.lastname@example.org
7. Returns and exchanges can take between 30 and 45 days to process. Please allow up to two billing statements for all refunds to appear.
8. In the event that your return does not comply with the terms and conditions set out in Paragraph 7, you will not be entitled to any refund of the sums already paid to Petite Lucette. Nevertheless you shall be entitled, at your own expense, to receive the products in the condition in which they were sent back to Petite Lucette. If you do not wish to receive the products in the condition in which they were sent back to Petite Lucette, Petite Lucette shall be entitled to withhold the products and to withhold the sums already received.
REFUND TIMES AND PROCEDURES
1. After the products have been returned, Petite Lucette shall check the conformity of the products with the terms and conditions indicated in Paragraph 7. When Petite Lucette is able to confirm that such conditions have been met, Petite Lucette shall send you the relevant confirmation of acceptance of the returned products by email.
2. If the recipient of the products, as indicated in the order form, is different from the individual who made the payment for such products, the sums shall in all cases be refunded by Petite Lucette to the individual who made the payment.